As a business owner, you must have thick skin to protect yourself and your sanity from bad reviews and less than favorable comments about your brand (products and services included). Unfortunately, criticism â€“ and not always constructive criticism â€“ comes with the territory of being in business. Itâ€™s not always the negative comments that make the greatest impact on your business, but HOW you respond to them.
This is a guest post by Megan Totka, Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide. Reputation management is something we all see in… Read more »
If you follow sports or even watch the news for that matter, you have probably had the chance to see the elbow Metta World Peace (Ron Artest) threw on Oklahoma City Thunder guard James Hraden. If you havenĂ˘Â€Â™t seen it, here it is: Ă˘Â€ÂśMetta World PeaceĂ˘Â€Âť is even trending on Google as of this morning:… Read more »
Over the past couple years I have become more hands on and understanding of the power social media possesses from a marketing POV. Becoming more hands on with social media quickly made me realize the importance of building a community and actively engaging with them. For agency marketers, portraying social media’s powers and the importance… Read more »
Let me start by saying that I love online reputation management (ORM). I enjoy the challenges it presents, the many approaches you can take and ultimately, the outcomes. In my current position with Mainstreethost, I have been lucky enough work on ORM projects both for my agency and for clients. While there are certainly similarities… Read more »
In a report by The Wall, Twitter is on pace to surpass the 500 million user mark by the end of February of 2012. This report is based on Twopcharts’ “Estimated time until account 500,000,000 is registered” countdown. With Twitter growing at a pretty rapid pace and more and more people turning to the social… Read more »
What are your customers saying about your business, products and/or services? What are your potential customers reading about your business practices? Where do your customers talk about you? Knowing the answers to these questions are the first steps towards building a positive reputation on the web. If customers aren’t talking about your business online (that… Read more »