Reputation Management

#MSHUnderReview: the importance of social monitoring and reputation management

#MSHUnderReview featured image

Welcome back to another edition of #MSHUnderReview. Mainstreethost’s Social Media Manager, Erin Shipley is back! This week, Craig and Erin discuss the importance of social media monitoring and reputation management. They’ll also chat about how you can do this all from one place using a social monitoring software program.

Watch and learn how social monitoring and reputation management can help your business make the most of your social networks and online listings.

Reputation management through social media and online reviews

reputation management

As a business owner, you must have thick skin to protect yourself and your sanity from bad reviews and less than favorable comments about your brand (products and services included). Unfortunately, criticism – and not always constructive criticism – comes with the territory of being in business. It’s not always the negative comments that make the greatest impact on your business, but HOW you respond to them.

The Importance of Reputation Management

This is a guest post by Megan Totka, Chief Editor for She specializes on the topic of small business tips and resources. helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide. Reputation management is something we all see in… Read more »

Leveraging Social Media for Community Building and Brand Awareness

Over the past couple years I have become more hands on and understanding of the power social media possesses from a marketing POV. Becoming more hands on with social media quickly made me realize the importance of building a community and actively engaging with them. For agency marketers, portraying social media’s powers and the importance… Read more »

3 Online Reputation Management Don’ts for 2012

Let me start by saying that I love online reputation management (ORM). I enjoy the challenges it presents, the many approaches you can take and ultimately, the outcomes. In my current position with Mainstreethost, I have been lucky enough work on ORM projects both for my agency and for clients. While there are certainly similarities… Read more »

Twitter’s Countdown To 500 Million Users And What It Means For Online Reputation Management

In a report by The Wall, Twitter is on pace to surpass the 500 million user mark by the end of February of 2012. This report is based on Twopcharts’ “Estimated time until account 500,000,000 is registered” countdown. With Twitter growing at a pretty rapid pace and more and more people turning to the social… Read more »

4 Online Reputation Management Tips for 2012

What are your customers saying about your business, products and/or services? What are your potential customers reading about your business practices? Where do your customers talk about you? Knowing the answers to these questions are the first steps towards building a positive reputation on the web. If customers aren’t talking about your business online (that… Read more »